FAQs
Ordering
How do I place an order?
Browse our collections, select your preferred item, choose the available size and color, and add it to your cart. Once you’re ready, proceed to checkout and enter your shipping and payment information.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has entered processing or been shipped, changes may no longer be possible.
How do I know what size to order?
Please refer to the size guide available on the product page before placing your order. We recommend checking your measurements and comparing them with our size chart for the best fit.
Are the colors shown on the website accurate?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, and lighting.
Shipping
Where do you ship?
Jordanice currently ships to addresses within the United States.
Do you offer free shipping?
Yes. We offer free shipping on U.S. orders. Please check the current shipping information at checkout for any applicable conditions.
How long does shipping take?
Shipping times can vary depending on your location, the shipping method selected, and order processing time. Estimated delivery information will be provided during checkout.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
My tracking information hasn't updated. What should I do?
Tracking information can sometimes take time to update after a package leaves our facility. If your tracking has not updated for an extended period, please contact our customer support team for assistance.
Returns & Exchanges
What is your return policy?
Eligible items may be returned according to our Return & Refund Policy. Items must meet the applicable condition and return requirements outlined in the policy.
Can I exchange an item for another size?
If exchanges are available for the item you purchased, you may request an exchange according to our return and exchange requirements. Availability of the replacement size or color is not guaranteed.
What condition must an item be in to qualify for a return?
Returned items should generally be unworn, unused, unwashed, and in their original condition with applicable tags and packaging intact. Please review our Return & Refund Policy for complete requirements.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed to the original payment method. The time it takes for the refund to appear may vary depending on your payment provider.
Products
Will sold-out items be restocked?
Some popular items may be restocked, but restocking is not guaranteed. We recommend checking the product page regularly for availability.
Are product measurements available?
Where applicable, product measurements and sizing information are provided on the product page. If you need additional information before ordering, please contact our support team.
Do you sell both women's and men's fashion?
Yes. Jordanice offers fashion collections for both women and men, including clothing, footwear, and accessories.
Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout. Payment options may vary depending on your location and order.
Is my payment information secure?
Yes. Payments are processed through secure checkout technology designed to protect your payment information and personal details.
Account & Support
Do I need an account to place an order?
No. You may be able to complete your purchase as a guest. Creating an account can make future purchases and order management more convenient.
How can I contact Jordanice?
If you need help with an order, product, shipping, return, or any other question, please contact our customer support team through the Contact Us page.
How can I stay updated on new arrivals and promotions?
Follow Jordanice on social media and subscribe to our email list to receive updates about new arrivals, style inspiration, special offers, and other news.
Still Have Questions?
If you can't find the answer you're looking for, please contact our customer support team. We're happy to help with your questions before or after your purchase.