Refund policy
At JORDANICE – Fashion Like Never Before, customer satisfaction is important to us. This Return & Refund Policy applies to all purchases made through www.jordanice.com.
1. Return Eligibility
You may request a return within 30 days of the delivery date.
To qualify for a return:
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The item must be new, unused, and unworn
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The item must be in its original condition
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All original tags, packaging, accessories, and inserts must be included
Items that are used, damaged (not due to our error), altered, or missing required components are not eligible for a refund.
2. How to Request a Return
All returns require authorization.
To request a return, contact us at:
Email: info@jordanice.com
Phone: +1 (908) 274-0352
Please include:
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Your order number
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Reason for return
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Photos (required for defective, damaged, or incorrect items)
Return requests must be submitted within 30 days of delivery.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
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Original shipping fees are non-refundable unless the return is due to our error.
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We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Once your return request is approved, the item must be shipped within 7 days.
4. Return Address
Returns are processed through our authorized returns facility in the United States.
For security and logistics reasons, the exact return address is provided after return authorization is approved.
Unauthorized returns may not be accepted.
5. Inspection Process
All returned items are inspected upon receipt.
If the item meets the eligibility requirements outlined above, a refund will be issued.
If the item does not meet the eligibility requirements, it will not qualify for a refund and may be returned to the customer at their expense.
6. Refunds
Once the returned item is received and inspected:
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You will be notified of approval.
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Refunds are issued to the original payment method used at checkout.
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Refunds are processed within 5–10 business days after the returned item is received and approved.
Your financial institution may require additional time to post the refund.
Store credit is issued only if the customer explicitly requests it.
7. Exchanges
Exchanges are accepted within 30 days of delivery, subject to the same eligibility conditions.
If the requested replacement item is unavailable, a refund will be issued to the original payment method.
Customers are responsible for exchange return shipping unless the item is defective or incorrect.
8. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Clear photos of the item and packaging
If verified, we will provide a replacement or full refund at no additional cost.
9. Undeliverable or Refused Packages
If an order is returned due to:
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Incorrect or incomplete address provided by the customer
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Failed delivery attempts
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Refusal of delivery
Shipping fees incurred may be deducted from the refund amount.
10. Contact Information
JORDANICE
Email: info@jordanice.com
Phone: +1 (908) 274-0352
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)
Saturday: 10:00 AM – 4:00 PM (MST)
Sunday: Closed
We respond to all inquiries within 24 business hours.