Shipping policy
At JORDANICE – Fashion Like Never Before, we are committed to delivering your orders accurately, securely, and within the stated delivery timeframes.
This Shipping Policy applies to all orders placed through www.jordanice.com.
1. Shipping Destinations
We currently ship within the United States only.
International shipping is not available at this time.
2. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
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Orders are not processed on weekends or public holidays.
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During high-volume periods or holidays, processing times may be slightly extended.
Once your order ships, you will receive a shipping confirmation email with tracking information.
3. Shipping Method & Carriers
All orders are shipped using tracked shipping services.
Our shipping partners may include:
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USPS
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DHL Express
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UPS
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FedEx
Carrier selection is determined by destination and delivery efficiency.
All orders are fulfilled directly by JORDANICE.
4. Delivery Timeframe
After processing, orders typically arrive within 3–4 business days.
Estimated total delivery time: 4–6 business days (processing + shipping).
While delivery times are estimates, we work closely with our shipping partners to ensure timely delivery.
5. Shipping Costs
We offer free standard shipping on all U.S. orders.
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No shipping fees are charged at checkout.
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Applicable sales tax, where required, is calculated separately at checkout.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately.
Address changes cannot be guaranteed once an order has been processed.
7. Lost, Delayed, or Missing Shipments
If your order is delayed or appears to be missing in transit, please contact us promptly.
We will work with the shipping carrier to investigate and assist in resolving the issue.
8. Delivered but Not Received
If tracking indicates your order was delivered but you have not received it, please:
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Verify the shipping address used at checkout
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Check with household members, neighbors, or building management
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Contact us for assistance
We will review the situation and support you in resolving the issue with the carrier.
9. Order Changes & Cancellations
Orders may be modified or canceled before processing begins.
Once an order has been processed or shipped, changes or cancellations may not be possible.
10. Contact Information
JORDANICE
Email: info@jordanice.com
Phone: +1 (908) 274-0352
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)
Saturday: 10:00 AM – 4:00 PM (MST)
Sunday: Closed
We respond to all inquiries within 24 business hours.